At IRISMEN, we value your satisfaction and strive to provide you with the best products and service. This policy outlines our guidelines for order cancellations and refunds.
Order Cancellation
Orders can be cancelled within 12 hours of placing the order, provided they have not been processed or shipped.
To request a cancellation, please contact us at [Your Email/Phone] with your order details.
Once an order has been shipped, it cannot be cancelled.
Refunds
Refunds are applicable for cancelled orders (before shipment) or approved returns as per our Return Policy.
If your refund is approved, it will be processed to your original payment method within 5–7 business days.
Shipping charges (if any) are non-refundable.
Damaged / Incorrect Products
If you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery with clear photos/videos of the item and packaging.
After verification, we will arrange a replacement or refund at no additional cost to you.
Non-Refundable Items
The following items are not eligible for cancellation or refund:
Products used or not in their original condition.
Items marked as “non-returnable” on the product page.
Customized or special-order products.
Contact Us
For cancellations, refunds, or any queries, please reach us at: 📧 Email: info@irismen.com
